Senior Manager – Customer Strategy, Retail Portfolios

Job Overview

Join a pioneering team shaping the future of Canadian Retail Credit Strategies. We’re building next-generation, end-to-end credit solutions that span the entire lifecycle—from acquisition and account management to collections—anchored in a holistic Lending Decision Strategy and aligned with Canadian Personal & Business Banking (P&BB) priorities. Our approach combines cutting‑edge decisioning software, advanced decision trees, and innovative credit models to deliver smarter, faster, and more customer‑centric outcomes. This is your opportunity to influence credit cycles using modern modeling techniques and best‑in‑class decisioning applications, all within a high‑performance, customer‑focused environment.

Responsibilities

• Own customer strategy design for Retail Lending portfolios as part of the 1LOD, translating business objectives and risk appetite into actionable credit decisioning frameworks.
• Lead the devel...