Found Description
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
Title
Senior Manager, Customer Experience – Retail Operations
Reports To
Director, Retail Operations
Summary
The Customer Experience Leader is the chief architect and guardian of the Happy High Movement. Your mission is to ensure that every guest interaction—whether they are walking into a physical store or clicking through a digital journey—is consistently HEART -led. You are responsible fo...
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