Found Description
About the Role
We are seeking a seasoned Senior Manager, Customer Experience to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands‑on program leader, responsible for shaping, executing, and scaling the client’s CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and client relationship ownership , with a strong focus on turning customer insights into measurable business impact.
Key Responsibilities
CX Program Leadership
- Own and lead the end‑to‑end CX program for a major client
- Design and evolve CX frameworks, measurement systems, and operating models
- Translate customer insights into clear, actionable business recommendations
- Ensure alignment between...
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