Senior Manager, Concierge Management

Take on the role of Senior Manager in Concierge Management at Aritzia's Vancouver office. Focus on optimizing client interactions, enhancing service delivery, and supporting sales expertise.
As a Senior Manager, you will lead a team dedicated to crafting memorable experiences for our clients. This role emphasizes collaboration with Business Support partners to meet corporate objectives while driving career development and performance excellence. Your leadership will enhance service quality and uphold Aritzia's commitment to luxury.
Key Responsibilities:
• Oversee daily operations and team performance
• Build and maintain loyal client relationships
• Provide exceptional sales and problem-solving expertise
• Handle client escalations to protect brand reputation
• Champion career development within the team
Requirements:
• Proven experience in a retail contact center
• Ability to collaborate across teams
• Strong commitment to quality outcomes
• Experie...