Senior Manager Collections Strategy Management

Overview Prioritizes and supports the work of customer-facing and/or internal platforms. Tracks and maintains platform health scores as well as adoption rate. Manages the stability, accessibility, scalability, security and support innovation of the platform. Coordinates the activities of technology, design, security and marketing, to develop platform strategies, roadmaps, and execution. Manages the relationship with vendors for support, compliance, license tracking and any other needs.

Responsibilities

Builds relationships with and works with stakeholders to understand the platform vision, align and deliver on the roadmap.

Documents business rules, functional/technical specifications, and process interpretations for assigned applications, process flows, systems, and business solutions.

Analyzes platform data to drive and implement optimizations.

Undertakes prioritization of work of a component or group of components that are used by customer...