Senior Manager Collections (Guadalajara)

Senior Manager – Order to Cash – Industry Consumer Goods Responsibilities Lead the Order-to-Cash Process for a global client, leading a team of employees.
Responsibility spreads across Billing and Collections related sub-processes.
Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem‐solving attitude.
Relationship management is key to succeeding in this role.
Supervise daily Billing and Collections operations.
Lead and mentor your team, providing guidance, training, and performance feedback.
Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
Review complex cases and escalate issues appropriately.
Collaborate with cross-functional teams (Finance, Sales, Operations, Cash Application).
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