Senior Manager Collections - Consumer Goods

Inviting applications for the role of Senior Manager – Order to Cash – Industry Consumer Goods

Responsibilities

• Lead the Order‑to‑Cash Process for a global client, leading a team of employees. Responsibility spreads across Billing and Collections related sub‑processes.
• Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem‑solving attitude. Relationship management is key to succeeding in this role.
• Supervise daily Billing and Collections operations.
• Lead and mentor your team, providing guidance, training, and performance feedback.
• Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
• Review complex cases and elevate issues appropriately.
• Collaborate with cross‑functional teams (Finance, Sales, Operations, Cash Application) to resolve discrepancies and support revenue recognition.
• Act as 2nd level ...