Found Description
Director, Client Success and Energy Intelligence
POSITION SUMMARY
The Senior Manager of Client Success is responsible for leading the day-to-day operations of the Client Success team while playing an expanded role in client relationship management, onboarding, and account growth. This position oversees the coordination, communication and interaction between Wyse and its clients, builds and nurtures strong relationships with senior client contacts, and partners with the Director of Client Success on strategic account planning and initiatives that improve the overall customer journey.
The Senior Manager is accountable for the development and effectiveness of the Client Success team, including coaching, appraisals and personal development, and uses data and insights to monitor client health, strengthen retention, and identify growth opportunities across the client portfolio.
KEY RESPONSIBILITIES
- Manage...
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