Senior Manager, Client Success Mx

Overview
Pull and consolidate reports from client systems across multiple programs on a regular cadence
Build, maintain, and continuously improve reporting outputs including hierarchy reports and program performance dashboards
Organize and maintain lead files, ensuring data integrity and accessibility for program stakeholders
Develop and manage Excel-based reports with structured, clean formatting suitable for internal and client audiences
Analytics & Insights
Analyze program data to identify trends, anomalies, and performance gaps — not just compile numbers, but draw meaningful conclusions
Recognize when key metrics are deviating from expected patterns and proactively investigate root causes
Translate data findings into clear, actionable takeaways for the Director and program teams
Leverage BI reporting tools to build visual summaries and performance narratives that support decision-making
Business Reviews & Client Support
Help gather dat...