Senior Manager, Client Experience & Insights, Private Banking

Title: Senior Manager, Client Experience & Insights, Private Banking

Requisition ID:

Purpose

As a member of the Private Banking Head Office team, the Senior Manager contributes to the overall success of the business by supporting the Managing Director in advancing client experience strategy across the Private Banking offering (Comprehensive and Signature).

The incumbent is accountable for understanding the evolving needs of Private Banking clients and translating insights into actionable strategies and initiatives in partnership with stakeholders across Scotia Wealth Management, including Sales, Product, Marketing, Operations, and Technology.

This role leads the design and execution of initiatives that enhance the end-to-end client experience, improve operational effectiveness, and support business growth. Working cross-functionally, the Senior Manager helps define and build the capabilities required to deliver a consist...