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Senior Manager, Client & Advisor Experience

Scotiabank

Toronto, Ontario, Canada Full-time June 18, 2026
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Found Description

Is this role right for you?

In this role you will:
  • Define and communicate clear business outcomes and success metrics to track adoption, performance, and ROI

  • Translate strategic objectives into prioritized, actionable roadmaps and delivery plans

  • Lead partnership with business teams to establish, activate, and sustain field user groups, ensuring ongoing feedback is captured and embedded into solution design and delivery

  • Establish and manage formal feedback loops and user networks to inform product development and continuous improvement

  • Partner with Practice Management and Change Management to align transformation efforts

  • Own end-to-end business casing and strategic planning for funding cycles, translating journey priorities into clear investment asks, value articulation, and measurable outcomes 

  • Leverage journey mapping and current-state analysis to identify opportunities for simplification, efficiency...

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    Found Details

    LocationToronto, Ontario
    CountryCanada
    TypeFull-time
    CategoryOperations Specialties Managers
    PostedJune 18, 2026

    About Scotiabank

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    Scotiabank

    Toronto, Canada

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