Senior Manager Business Initiatives at RBC

Drive operational excellence and technology support as a Senior Manager of Business Management and Initiatives with RBC in Toronto. Your expertise will help enhance branch operations and deliver impactful insights.
This pivotal role at RBC requires strategic thinking combined with deep operational knowledge. You will support the PH&N IC branch network, serving as the first point of contact for issue escalation. Your responsibilities include documenting processes, coordinating project phases, and liaising with internal and external auditors to optimize various business functions.
Key Responsibilities:
• Resolve client issues for front office teams
• Document operational processes to maintain internal controls
• Coordinate development project design phases
• Communicate effectively with stakeholders and management
• Share best practices across the PH&N IC branch network
Requirements:
• 7-10+ years in business analysis or operations
• Proficiency in Microsoft...