Found Description
Overview
IngramMicro, a global technology company, is seeking a Senior Manager of AWS Technical Support based in Mississauga, ON. The role is hybrid: three days onsite and two days remote. Role Summary
The Senior Manager leads a high‑performing team delivering world‑class support for mid‑tier and enterprise customers using Amazon Web Services (AWS). The role focuses on operational excellence, customer satisfaction, and scalable support strategies aligned with AWS best practices. Key Responsibilities
Leadership & Team Management
Lead, mentor, and develop a team of technical support managers and engineers. Foster a high‑performance culture centered on customer obsession, accountability, and continuous improvement. Manage workforce planning, hiring, onboarding, and professional development. Define clear goals, KPIs, and career development pathways.
AI‑Enabled Support Transformation
Drive the evolution of AWS PLS support through AI‑powe...
IngramMicro, a global technology company, is seeking a Senior Manager of AWS Technical Support based in Mississauga, ON. The role is hybrid: three days onsite and two days remote. Role Summary
The Senior Manager leads a high‑performing team delivering world‑class support for mid‑tier and enterprise customers using Amazon Web Services (AWS). The role focuses on operational excellence, customer satisfaction, and scalable support strategies aligned with AWS best practices. Key Responsibilities
Leadership & Team Management
Lead, mentor, and develop a team of technical support managers and engineers. Foster a high‑performance culture centered on customer obsession, accountability, and continuous improvement. Manage workforce planning, hiring, onboarding, and professional development. Define clear goals, KPIs, and career development pathways.
AI‑Enabled Support Transformation
Drive the evolution of AWS PLS support through AI‑powe...
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