Senior Manager, Account Management - Uber Eats

About the Role

At Uber Eats, our Account Management teams are the primary link between our platform and our restaurant partners. As a Senior Manager, Account Management, Eats SMB based in Madrid, you will act as a country business owner for the SMB Account Management function in Spain, driving strategic growth, customer success, and operational excellence for our largest and most scalable restaurant segment.

You will lead a team of Account Managers across Spain and own the growth, satisfaction, and retention of SMB restaurant partners in your portfolio. Your work will have a direct impact on partner performance, eater experience, and Uber Eats' market share and profitability in Spain.

Responsibilities

Lead & develop the team

• Manage, coach and develop a high-performing team of SMB Account Managers (and/or Key Account Managers), taking full ownership of hiring, onboarding, ongoing training, and career progression.
• Provid...