Senior Learning Technology Support Analyst

**Main Functions**:- Carries out problem management in relation to the learning management solution by effectively identifying, escalating and addressing their root causes and preventing their recurrence.Manages the resolution of identified problems either in person, via an IS resource or the external vendor, reporting back to the customer when appropriate.
- Ensures the full realization of learning technology benefits as appropriate to the requirements of the business, through business consulting activities and support of ways of working and best practice.
- Analyses, validates and documents changes (bug fixes, legal requirements) that identify how these agreed needs can be best addressed in a cost-effective manner.
- Drives full end to end resolution of problems and fixes within the validated learning technology systems.
- Chairs key meetings with customers in order to build and maintain strong working relationships.
- Keeps adequate documentation updated to ma...