Senior L2 Support Engineer - Web Applications

We are on the lookout for a seasoned
Senior L2 Support Engineer
who has built a solid track record in maintaining and supporting web applications. The successful professional will demonstrate advanced debugging capabilities, hands-on familiarity with observability platforms and APIs, plus the autonomy to drive support cases from intake to closure. Strong stakeholder communication, a sense of accountability and enthusiasm for evolving workflows through automation and AI are key to thriving in this position.
Track system notifications and react accordingly through platforms like PagerDuty and Uptrends Diagnose and remediate web application defects, covering browser-side and API-related failures Examine log files, response codes and browser console data to pinpoint underlying causes Own the full lifecycle of support cases, from triage through resolution and customer follow-up Execute API checks, validations and permission adjustments through Postman Partner with engineering...