Senior ITSM - Banking (IT Service Management)

The customer is looking for a Senior IT Service Manager with extensive experience in application support, IT service management, and production operations in banking environment. Proven track record in managing critical business applications, leading support teams, driving ITSM process improvements, and collaborating with global stakeholders. Strong understanding of banking operations, service delivery frameworks, and stakeholder engagement, with the ability to bridge business and technology teams in a complex, regulated environment. Proficiency in English is highly desirable.

• Ensure smooth operation and support of business‑critical banking applications, including internal systems, customer‑facing platforms, and third‑party SaaS solutions.
• Provide support for transaction processing systems, client onboarding platforms, compliance tools, and related business services.
• Understand application specifications ...