Senior IT Support Specialist SIMNET

Be a part of SIMNET as a Senior IT Support Analyst, where your talent for troubleshooting and mentoring will make a meaningful impact. This onsite role emphasizes addressing complex technical issues for diverse clients in the cloud sector.
You will act as the escalation point for the Level 1 team, providing deep technical support while managing multiple tasks efficiently. Your responsibilities will include monitoring client systems proactively and ensuring effective communication around support tickets.
Key Responsibilities:
• Troubleshoot complex issues across hardware and software
• Analyze and track support ticket trends
• Ensure SLAs are met through proactive management
• Document troubleshooting steps for knowledge sharing
• Participate in on-call support rotations
Requirements:
• Diploma or degree in computer science required
• Minimum of 3 years of help desk experience
• Proficient with Microsoft software and ticketing systems
• Experience wit...