Found Description
Key Responsibilities:
- Act as the senior escalation point for complex incidents across endpoint, identity, VPN/ZTNA, networking, and cloud-connected services
- Lead and implement automation initiatives to reduce repetitive tasks and improve operational efficiency
- Maintain and enhance secure access controls using Entra ID, Conditional Access, and M365 security policies
- Support hybrid network environments, including Azure hub-and-spoke architecture and secure connectivity solutions
- Manage escalated security incidents such as compromised accounts, MFA issues, and email security concerns
- Provide clear technical direction during critical incidents and service disruptions
- Contribute to process optimisation, documentation, and runbooks to enable faster resolutions by support teams
Education:
- Relevant IT qualif...