Senior IT Service manager

COMPANY OVERVIEW

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

This is a 12-month agency contract role (extendable / renewable)

JOB RESPONSIBILITIES

• Own the operational support and service performance of business-critical banking applications.
• Lead incident management, root cause analysis, escalations, and timely resolution of production issues.
• Work closely with development, infrastructure, vendors, and business teams to ensure end-to-end service delivery.
• Drive ITSM best practices, service improvements, process standardization, and SLA governance.
• Manage service catalogues, service continuity, and operational readiness across production environments.
• Lead and develop supp...