Senior IT Service Manager (Banking Applications)

Responsibilities:

• Provide application support for business-critical banking applications, including internal systems, customer-facing platforms, and third-party SaaS solutions.
• Investigate application issues, perform root cause analysis, manage incidents, and coordinate timely resolution with development, infrastructure, vendors, and support teams.
• Support transaction processing systems, client onboarding platforms, compliance tools, and other core banking applications.
• Assist business users with application-related issues and ensure applications support business and regulatory requirements.
• Manage and continuously improve IT Service Management (ITSM) processes, including Incident, Problem, Change, ServiceRequest, Service Catalog, Service Level, Service Design, and Service Continuity Management.
• Develop and maintain the IT Service Catalog, monitor SLA/OLA performance, and drive continuous service improv...