Senior IT Service Leader — Transformation & Support

Capgemini is seeking a Senior IT Service Leader located in Aguascalientes, Mexico, responsible for comprehensive management of IT Support services. In this role, you will ensure operational stability, user satisfaction, security compliance, and continuous improvement initiatives to boost business efficiency.

Applicants should possess strong leadership abilities and experience in IT operations, capable of managing major incidents, driving improvements based on data analysis, and fostering effective stakeholder communication.