Senior IT Operations Director - Corporate Systems

Join Accommodations Plus International as the Senior Director of Technical Operations in Markham, Ontario. Lead transformative initiatives, focusing on IT performance and employee support.
In this pivotal role, you will manage technical operations, ensuring reliability and excellence across IT service delivery. The Director is responsible for fostering a customer-service culture, developing geographically-located teams, and partnering with HR to enhance the employee experience. Your expertise in enterprise-level IT structures will drive continuous improvement and align technology services with corporate objectives.
Key Responsibilities:
• Define IT team structure and performance expectations
• Own global helpdesk operations and service delivery
• Administer and improve Microsoft 365 corporate applications
• Facilitate cross-functional collaboration with business units
• Oversee IT budgets and resource allocations
Requirements:
• Bachelor's degree in IT or rel...