Found Description
Senior IT Manager - Permanent - 19159
City: Toronto
Salary: $150,000.00+/yr
About the Opportunity
We are looking to recruit a full time Senior IT Manager reporting directly to the COO. The Senior IT Manager will lead our day‑to‑day IT operations, strengthen our support model, and elevate the reliability and security of our technology environment. This is a player‑coach role, ideal for someone who thrives in rolling up their sleeves, solving complex problems, and building structure where it matters most, without overcomplicating processes. The role involves overseeing IT support, endpoint management, and security practices while acting as a key escalation point for the team and a trusted partner to the business.
Duties include but are not limited to:
IT Operations & Help Desk Leadership
- Assess and improve help desk performance, including response times, ticket quality, and user satisfaction ...