Senior IT Infrastructure Engineer

Work Allocation

60% Business as Usual BAU Operations

20% Project and Process Enhancement Proactive

20% Personal Development

1)Business as Usual BAU Operations 60%

• Ensure smooth and secure operation of IT systems and infrastructure in accordance with established standards and internal controls
• Execute and fully close out the daily BAU checklist consistently, ensuring tasks are completed with appropriate notes or evidence where required
• Troubleshoot and resolve infrastructure issues promptly to minimize downtime and service impact
• Monitor system health and performance, maintain monitoring coverage, and perform regular maintenance tasks
• Manage incidents and service requests from Level 1 through Level 3, including triage, escalation, vendor coordination, and end-to-end resolution ownership
• Maintain accurate and current operational documentation including runbooks, standard operating pr...