Senior IT Client Support Technician

The Opportunity

The Senior IT Client Support Technician provides hands‑on technical support to employees both onsite and remotely. This person handles more complex IT issues and acts as a go‑to resource when problems need to be escalated. In addition to day‑to‑day support, they help guide junior technicians, assist with IT projects, and look for ways to improve support processes and overall service quality.

Salary: $58,000-$75,000

Responsibilities

• Provides local and remote assistance to end‑users – laptop, desktop, mobile devices and other technology as required.
• Tier 2 support of enterprise clients (desktops and laptops) and client application systems.
• Leading or assisting with the scheduling and planning of yearly refreshing of the equipment.
• Overseeing the lifecycle of IT assets, including procurement, inventory audits, repairs, and secure disposal.
• Mentorship of junior team members.