Senior IT Client Support Technician

Role Overview

The Senior IT Client Support Technician provides hands‑on technical support to employees both onsite and remotely. This person handles more complex IT issues and acts as a go‑to resource when problems need to be escalated. They help guide junior technicians, assist with IT projects, and look for ways to improve support processes and overall service quality.

What You Will Do

• Provide local and remote assistance to end‑users, handle tier 2 support of enterprise clients, and oversee the lifecycle of IT assets.
• Mentor junior team members, document issues and resolutions, and assist with maintaining corporate client standards.

Why It Might Be a Fit

• Must have 4-5 years of work experience in a technical support or endpoint management role.
• Must have advanced troubleshooting knowledge and be able to manage workload and resolve issues.
• Should be able to mentor junior staff and lead small tech...