Senior IT Artificial Intelligence AI Architect/Designer

We are seeking a highly accomplished Senior IT Artificial Intelligence (AI) Architect/Designer to pioneer the conceptual, logical, and physical architecture driving enterprise-scale AI strategies and contact centre modernization initiatives. In this role, you will lead customer experience transformations by architecting cutting-edge Conversational AI solutions, Intelligent Virtual Assistants (IVAs), and automated voicebots/chatbots. Operating at the intersection of Generative AI engineering and omnichannel telecom frameworks, you will design secure, knowledge-grounded systems, implement rigorous AI safety guardrails, and seamlessly integrate cloud-native cognitive services with market-leading contact centre platforms.


Location: Toronto, ON (Hybrid)

Duration: 9-month contract



Advantages
Pioneering AI Domain Ownership: Direct the overarching architecture for high-profile citizen service portals and AI-driven virtual assistant rollouts....