Found Description
Join HCL as a Senior IT Analyst specializing in onsite support and troubleshooting. Bring your expertise in ITIL processes and customer service to ensure seamless operations.
This senior role demands a minimum of 7 years of hands-on experience in deskside and local IT support. You'll troubleshoot technical issues and oversee IT functions at the site, ensuring adherence to established IT processes. Your proactive approach will improve both customer and employee satisfaction while coordinating with IT vendors to resolve critical issues efficiently.
Key Responsibilities:
• Adhere to SLAs and ITIL processes
• Troubleshoot network connectivity and hardware/software issues
• Build and configure shopfloor PCs and load critical software
• Coordinate with IT vendors for issue resolution
• Provide frontline customer support and create documentation
Requirements:
• Minimum 7 years in deskside/on-site support
• Strong...
This senior role demands a minimum of 7 years of hands-on experience in deskside and local IT support. You'll troubleshoot technical issues and oversee IT functions at the site, ensuring adherence to established IT processes. Your proactive approach will improve both customer and employee satisfaction while coordinating with IT vendors to resolve critical issues efficiently.
Key Responsibilities:
• Adhere to SLAs and ITIL processes
• Troubleshoot network connectivity and hardware/software issues
• Build and configure shopfloor PCs and load critical software
• Coordinate with IT vendors for issue resolution
• Provide frontline customer support and create documentation
Requirements:
• Minimum 7 years in deskside/on-site support
• Strong...
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