Found Description
Become a Senior IP Customer Support Engineer at Nokia in Sunnyvale, CA, dedicated to resolving advanced customer network issues worldwide. Use your expertise to provide high-level technical support and solutions.
As part of Nokia’s R&D support team, you will interact with global colleagues to debug, adapt, and enhance product functionalities for our customers. Strong communication skills and a proactive, detail-oriented approach are essential for this position, where you will build your expertise in IP network solutions that cater to our expanding customer base.
Key Responsibilities:
• Resolve elevated customer support issues efficiently
• Communicate with R&D and business units for solutions
• Maintain records of issues and resolutions
• Generate release notes and updates for projects
• Conduct adaptations to installed products as needed
Requirements:
• Engineering degree or equivalent experience required
• Solid understanding of IP routing and VPN techno...
As part of Nokia’s R&D support team, you will interact with global colleagues to debug, adapt, and enhance product functionalities for our customers. Strong communication skills and a proactive, detail-oriented approach are essential for this position, where you will build your expertise in IP network solutions that cater to our expanding customer base.
Key Responsibilities:
• Resolve elevated customer support issues efficiently
• Communicate with R&D and business units for solutions
• Maintain records of issues and resolutions
• Generate release notes and updates for projects
• Conduct adaptations to installed products as needed
Requirements:
• Engineering degree or equivalent experience required
• Solid understanding of IP routing and VPN techno...