Senior Infrastructure Analyst - IT Infrastructure and Services

Perform advanced technical, quality, and process responsibilities to support, monitor, and improve RTA’s IT infrastructure operations. Deliver hands‑on expertise in service management frameworks, compliance, and vendor coordination to maximize the effectiveness, availability, and value of infrastructure investments.

• Contribute technical input to quality assurance programs and support initiatives aligned with ISO 20000 and ITIL frameworks.
• Support IT infrastructure operational strategies, ensuring best practices are consistently applied to maintain compliance and service excellence.
• Participate in the evaluation and selection of technologies and vendors to align with organizational IT plans.

Operations

• Provide technical, process, and quality support to IT Managed Services vendors, ensuring contractual service levels are met.
• Conduct infrastructure process health checks, support audits, and implement correc...