Senior Incident Specialist (Halifax Regional Municipality)

Summary

We are looking for an agile Senior Incident Specialist to join the Bell Mobility Radio operations team. In this role, you will lead the incident management process to resolution and restore Radio service operations swiftly. You will also log and categorize recurring incidents as problems to improve incident management protocols. Patience for picking up new technologies and procedures and the ability to multitask and remain judicious during major incidents are essential. Key Responsibilities

Oversee the incident management process and the team members involved in resolving incidents. Respond to a reported service incident, identify the cause, and initiate the incident management process. Prioritize incidents according to urgency and business impact. Produce documents outlining incident protocols and how to handle or correct failures. Prepare and present post‑incident reviews to customers. Collaborate with operations teams to ensure protocols are followed. Log a...