Senior Incident Commander - SaaS Reliability & RCA

Medium is looking for a proactive Incident Commander to join their team in Colombia, managing incident response for SaaS operations. You’ll be the authoritative voice during incidents, ensuring clear communication and guiding resolution strategies. The role involves collaboration with cross-functional teams, tracking uptime metrics, and leading post-mortem sessions.

Qualified candidates should have over 5 years of experience managing critical incidents. This position is fully remote and offers opportunities to strengthen system resilience and reduce risks.