Senior Incident Commander - SaaS Escalations (Hybrid)

Zebra Technologies is seeking an Escalation Specialist in Mexico City to manage critical incidents and ensure customer satisfaction. In this crucial role, you'll act as the primary incident commander, orchestrating responses across engineering, technical support, and IT teams.

The ideal candidate has 3-5 years of incident management experience, supports SaaS environments, and is proficient in English. The position offers a hybrid work model with flexible hours and work-life balance initiatives.