Found Description
OVERVIEW The Senior Incident and Problem Manager plays a crucial role in service delivery management, focusing on proactive Problem Management activities to identify, analyze, and address the root causes of recurring issues within Capital Markets Technology and Operations. This position emphasizes governance and oversight for Incident, Problem, and Change Management processes, ensuring operational stability while coordinating the timely resolution of production issues as they arise.
The ideal candidate will possess a strong background in ITIL processes and have experience working collaboratively within a small team environment. They will be adept at building relationships with stakeholders, conducting independent analyses, and providing insights to drive process improvements. Strong communication skills and attention to detail are essential for success in this role, as is the ability to manage complex tasks independently while contributing to team objectives.
Location...
The ideal candidate will possess a strong background in ITIL processes and have experience working collaboratively within a small team environment. They will be adept at building relationships with stakeholders, conducting independent analyses, and providing insights to drive process improvements. Strong communication skills and attention to detail are essential for success in this role, as is the ability to manage complex tasks independently while contributing to team objectives.
Location...
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