Senior Helpdesk / IT Operations Engineer

Overview

Join a dynamic IT operations environment where you will act as a senior escalation point, ensuring reliability, security, and efficiency across systems and services. You will play a key role in improving infrastructure, streamlining processes through automation, and supporting critical business systems. This role offers the opportunity to work across cutting‑edge technologies, including cloud platforms, identity management, and network security. You will collaborate with technical teams while also taking ownership of complex incidents and system optimisation, directly impacting service delivery and operational performance.

Key Responsibilities

• Act as the senior escalation point for complex technical incidents across systems, networks, and cloud services.
• Drive automation initiatives using tools such as PowerShell, Intune, and workflow automation platforms.
• Manage and enhance identity and access control using Entra ID,...