Found Description
Description
Job Summary :
We are seeking an experienced and skilled Senior Help Desk Engineer to join our team, providing top-notch technical support to our global staff and local staff in our Chennai, India office. You will be the first point of contact for our users, resolving technical issues and providing exceptional internal customer service. If you have a strong technical background, excellent communication skills, and experience with Okta, Google Workspace, Slack, and PCs, we want to hear from you!
Key Responsibilities
Job Summary :
We are seeking an experienced and skilled Senior Help Desk Engineer to join our team, providing top-notch technical support to our global staff and local staff in our Chennai, India office. You will be the first point of contact for our users, resolving technical issues and providing exceptional internal customer service. If you have a strong technical background, excellent communication skills, and experience with Okta, Google Workspace, Slack, and PCs, we want to hear from you!
Key Responsibilities
- Provide technical support to users onsite and also via phone, email, and chat, resolving hardware, software, and network-related issues.
- Local IT Assets tracking
- Troubleshoot and resolve technical issues with Okta, Google Workspace, Slack, PCs and other SaaS applications.
- Document and track all support requests using our ticketing system.
- Escalate com...
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