Senior Global Call Center Leader – Monterrey

The LEGO Group is seeking an experienced Senior Operations Manager to lead our Consumer & Shopper Engagement call center operations in Monterrey. The role oversees over 100 Customer Service Advisors, driving service excellence and strong employee engagement while aligning with global strategies.

You will guide recruitment, onboarding, and performance management, coaching leaders to build high-performing teams and manage escalations for optimal outcomes across voice and digital channels.