Senior GBS Contact Center Analyst

Kraft Heinz is seeking a Sr. Customer Support Representative to join their Global Capability Center in Mexico City. This role involves resolving escalated requests and providing hands-on support for multiple brands.

The ideal candidate will have over 3 years of experience in consumer service, a customer service mindset, and strong English communication skills. The position requires the ability to handle customer inquiries across various channels and assist with training and support materials.