Senior Field Tech Manager: IT Support & Client Success

NTT DATA North America is seeking a Field Tech Senior Manager in Taguig City, Philippines to lead their IT desktop support team. The role requires expertise in managing client relationships and ensuring timely IT service delivery.

The successful candidate will supervise IT support associates, actively manage incidents and requests, and ensure compliance with service-level agreements while maintaining high customer satisfaction.

This position offers an exciting opportunity to contribute to a dynamic team focused on delivering innovative IT solutions.