Found Description
Duties & Responsibilities
Service Level Agreement (SLA) Management
- Review and assess all SLAs with external service providers
- Monitor compliance with facilities management output specifications
- Ensure internal procedures align with contractual obligations
- Evaluate and improve reporting structures
Team Leadership and Workforce Management
- Review organisational structures, reporting lines, and job roles
- Lead, motivate, and develop site teams
- Coordinate team-building and engagement initiatives
- Drive alignment with operational and strategic objectives
- Manage employee relations in line with labour legislation
- Support succession planning and BEE compliance
Customer Relationship Management
- Build strong, proactive relationships with clients at all levels
- Establish effective communication channels across stakeholde...
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