Senior Executive - VoC

We are looking for a detail-oriented and analytical professional to support the Voice of Customer (VoC) function through structured research, feedback analysis, and insight generation. The role requires strong data interpretation skills, understanding of customer experience in BFSI technology environments, and the ability to derive actionable insights from customer interactions. The individual will primarily focus on backend analysis while providing support during customer interactions and discussions. Job Responsibilities Analyze customer feedback collected through VoC interactions, surveys, and discussions to identify trends, themes, and key insights Support preparation of pre-meeting research dossiers, including customer background, engagement history, and product usage insights Assist in structuring questionnaires and feedback frameworks aligned with VoC objectives Participate in customer meetings as a support resource, capturing detailed notes and observations Convert qualitative ...