Senior Executive-Training-Knowledge Management

Job Info

• Job Identification 7909
• Posting Date 04/24/2026, 02:06 PM
• Experience (In Years) 0-3

Responsibilities

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
• Monitors and completes daily attendance tracking during the entire process training until nesting
• Formulates effective activities, exercises or assessments for learning improvement
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
• Ensure compliance to client and organizational policies and procedures
• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
• Deliberate to identify new hires’ needs in training and nesting
• Monitor trainees’ post-nesting performanc...