Senior Executive, Servicing Office Agent, HQ

The Servicing Office Agent will be responsible to manage and support a large set of agents at the branch. This role is based at the branch and involves managing the agent queries, providing support on policy issuance and claims management.

Job Responsibility

• Meet the sales target in line with the branch objectives and goals
• Oversee collection of outstanding payments and manage financial performance

Agent Management

• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation.
• Conduct CPD training for agent at branch level.
• Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting
• Obtain information for the unsubmitted or unconverted cover notes from agents
• Identify potential preferred targets and consult ADM / HOS to service such agents
• Manage agent's statement of accounts
...