Senior executive - customer service (softlines)

Role: -
Maintain high standards of customer satisfaction through effective communication and service delivery.
Experience in quality management systems and customer-facing operations is preferred.
Adhere to all TÜV SÜD processes, policies, procedures, and operational guidelines.
Support implementation and maintenance of 5 S and Lean practices across operational activities.
Deliver services to customers in accordance with agreed contractual requirements and service commitments.
Receive, analyze, and address customer feedback to enhance service quality.
Communicate with customers to clarify service scope, technical requirements, and operational expectations.
Record customer complaints, concerns, and queries and coordinate with relevant departments for timely resolution.
Ensure timely closure of all customer queries and service requests.
Competencies: -
Customer relationship management
Process and quality compliance
Communication and coordination ski...