Senior Escalation & Incident Leader

Link-Worldwide in Mexico is looking for an Escalation Manager to lead the management of high-priority customer escalations. The ideal candidate will have over 10 years of experience in related fields, strong analytical skills, and the ability to coordinate cross-functional teams.

This role involves monitoring service commitments, tracking escalation trends, and fostering strong relationships with clients. Benefits include a performance bonus, insurance for dependents, and paid courses.