Senior Engineer System Engineering

Provide 2nd level support (including 24x7 rotational on call), solution administration, system maintenance, monitoring and operation to meet customer SLA / targets.

Your Role

• Provide 2nd level support (including 24x7 rotational on call), solution administration, system maintenance, monitoring and operation to meet customer SLA / targets.
• Implement service request and changes to fulfill user and customer needs.
• Lead problem management for proactive management of DMS services, evaluate and deploy new measures/solutions to achieve improvements in performance, functionality, availability and cost effectiveness.
• Define and set up effective systems fault detection and monitoring for early proactive failure detection for system stability.
• Perform user requirement gathering, UAT (including test cases creation, test environment set up).
• Collaborate and coordinate with all stakeholders to plan and schedule deployment...