Found Description
hackajob is collaborating with Presidio to connect them with exceptional professionals for this role.
Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
KEY RESPONSIBILITIES
Incident Management & Monitoring
Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
KEY RESPONSIBILITIES
Incident Management & Monitoring
- Monitor middleware platform health via APM/ITSM tools (DataDog, Dynatrace, Splunk, IBM Tivoli, or equivalent)
- Acknowledge, triage, and classify incidents per SLA priorities (P1-P4)
- Perform first-level troubleshooting and apply known fixes using runbooks and knowledge base articles
- Escalate unresolved incidents to L3 architects with complete diagnostic artifacts (logs, thread dumps, heap dumps, MQ chan...