Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
KEY RESPONSIBILITIES
Incident Management & Monitoring
Monitor middleware platform health via APM/ITSM tools (DataDog, Dynatrace, Splunk, IBM Tivoli, or equivalent) Acknowledge, triage, and classify incidents per SLA priorities (P–P) Perform first-level troubleshooting and apply known fixes using runbooks and knowledge base articles Escalate unresolved incidents to L architects with complete diagnostic artifacts (logs, thread dumps, heap dumps, MQ channel states) Execute scheduled maintenance tasks: restarts, deployments, patching activities under change m...