Senior Engineer for Atlas Data Platform

Leverage your expertise as a Senior Technical Services Engineer for the Atlas Data Platform, working in a hybrid model in Toronto. You'll focus on application search technologies while supporting global customers.
In this senior role, you'll utilize your strong background in search expertise and application support to advise customers on optimizing their deployments. You'll play a critical role in troubleshooting complex technical issues and collaborating with product and development teams. Your technical advisory will particularly focus on Atlas Search and Vector Search products, requiring a depth of knowledge and strong customer service skills.
Key Responsibilities:
• Support and guide strategic customers in their deployments
• Troubleshoot technical issues and manage escalations
• Conduct research and analysis for resolutions
• Develop methodologies for technical troubleshooting
• Mentor junior engineers on new product areas
Requirements:
• 5+ years in tec...